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LawVu SLA Dashboard

Last updated: —
Auto-refresh: every 60s
Dashboard
Manager Scorecards
Auto-Assignment
Auto Due Date
Settings
Filters
SLA Overview
Operational Metrics
Ball in Court
SLA Overview
All numbers scoped to selected filters
0
Active Matters
0
Matters With Violations
0%
Compliance Rate
0
Violation-Days ? 1 violation-day = 1 matter with any violation on 1 day. Multiple violations on the same matter same day = 1.
0
Avg Days Overdue
across overdue matters
Severity Breakdown ? Critical: Overdue + Stale, Owner Unresponsive, Chase Unanswered
Severe: Overdue ≥ 30 days
High: Overdue < 30 days, Owner No Follow-up
Elevated: Stale ≥ 30 days (First Response or No Follow-up)
Moderate: Stale < 30 days, Unassigned
0
Critical
0%
0
Severe
0%
0
High
0%
0
Elevated
0%
0
Moderate
0%
Manager Total Matters Compliant % Compliance Progress
Violations Over Time
Daily breakdown of violations across the selected period
Violations by Manager
Total violations per manager, split by violation type
Violations by Type
Share of total violations across violation types
Cumulative Violations Trend
Running total showing whether violations are accelerating or slowing
System Health
Webhook processing activity — useful for debugging integration issues
Violation Details Log
Matter ID Matter Name Type Manager Violation Type Days Detection Date
Operational Metrics
Key operational indicators for your managed matters
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Unassigned Matters
0
Recently Closed
0
New Matters
0
In Progress
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Due Date Compliance
Manager Workload
Violation-Days by Matter Type
🏐 Ball in Court
Average hold times across ball-in-court transitions (business days)
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Avg Manager Hold (BD)
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Avg Owner Hold (BD)
0
With Manager Now
0
With Owner Now
0
Completed Transitions
Hold Times by Manager
Manager ▲▼ Matters ▲▼ Avg Mgr Hold (BD) ▲▼ Avg Owner Hold (BD) ▲▼ Longest Hold (BD) ▲▼ Open w/ Mgr ▲▼ Open w/ Owner ▲▼
Avg Hold by Manager
Avg Hold by Matter Type
Matter Detail
Matter ▲▼ Type ▲▼ Manager ▲▼ Current Ball ▲▼ Since (BD) ▲▼ Avg Mgr (BD) ▲▼ Avg Owner (BD) ▲▼ Transitions ▲▼
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Manager Compliance Scorecards
Compliance score = percentage of matters with zero SLA violations in the period

Manager Queues

Round-robin groups for auto-assignment. Matters rotate among queue members.

Auto-Assignment Rules

Automatically assign managers to new matters based on conditions. First matching rule wins.

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Auto Due Date Rules

Automatically set due dates on new matters based on conditions. Due date = creation date + N business days.
Set once at creation. Only overrides an earlier inception due date. A later user-chosen date is preserved. First matching rule wins.

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